Please be advised that the MySatTV service center will be closed on Monday, May 6th 2024 for the Queensland Labour Day public holiday. The MySatTV call center will return to usual operation on Tuesday, May 7th 2024.
Do you require a state change?
To change the state on a traveller decoder you can also use the VAST™ Self Service phone line, available 24/7. Self Service Information
Have A Signal But No Services?
1st step WAIT. Decoders that haven't been used for a while will take a while to receive updated authorization codes
from the satellite. This may take over 30 minutes but it usally is a lot quicker. Leave the decoder powered up and connected to the satellite dish with a good signal.
The VAST™ Call Centre does not handle decoder repairs or warranty issues.
Please also review the the Troubleshooting section.
The VAST™ Call Centre does not sell or supply any VAST™ decoder products. Please
contact a retail outlet.
You can use this online form to enquire about any issues relating to your VAST™ service.
Your name and smart card number must be entered for verification.